The following Terms of Trade apply to services provided by Leeston Medical Centre to its patients:
1. Any changes to the Terms and Conditions of Trade need to be agreed to in writing.
2. No staff member of Leeston Medical Centre may agree to any terms other than as written in this contract.
3. Prices include GST unless otherwise stated.
4. Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price, e.g. in instances where cost of goods increases, government surcharges increases, errors or omissions by Leeston Medical Centre or its representatives.
5. Unless otherwise agreed, all services shall be paid for on the date of service.
6. Payment shall be accepted in the form of Cash, EFTPOS, Online Payment or Standing order.
7. Where it is agreed that payment need not be paid on the day of service, it shall be paid by 1st of the month, following date of invoice. An administration charge will also be added to the amount owing.
8. Leeston Medical Centre may withhold further provision of service where there is any outstanding amount due.
9. Where patients are in breach of agreed payment terms, we may disclose this information to debt collection agencies and legal proceedings may follow. This may result in your name and address being entered into the Computer Bureau default listing which will have an impact on your credit rating.
10. Interest may be charged on overdue accounts at a rate to be decided by Leeston Medical Centre from time to time.
11. An administration charge of $5 will be charged for each month an account is overdue.
12. Costs incurred to recover outstanding monies will be charged to the customer.
13. Termination of the contract may apply where there is non-payment without prejudice to any claims Leeston Medical Centre may possess.
14. No goods supplied by Leeston Medical Centre may be returned for credit.
15. Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.
16. Variations to the Terms of Trade may occur from time to time, and Leeston Medical Centre will notify the patient by way of invoice – receipt of which shall be deemed to be acceptance by the patient.
17. If payment in full would cause undue hardship, please consult our staff who will help you to negotiate an acceptable repayment plan.
18. Please notify us of an appointment cancellation within 1 hour of your appointment. Any non-notified appointment may result in a charge of up to the full cost of an appointment.
Health Information Privacy Statement
Your privacy and confidentiality will be fully respected. This fact sheet sets out why we collect your information and how that information will be used.
Purpose
We collect your health information to provide a record of care. This helps you receive quality treatment and care when you need it. We also collect your health information
to help
- Keep you and others safe - Plan and fund health services
- Carry out authorised research - Prepare & publish statistics
- Train healthcare professionals - Improve government services.
Confidentiality and information sharing
Your privacy and the confidentiality of your information are really
important to us.
- Your Health Practitioner will record relevant information from your
consultation in your notes.
- Your health information will be shared with others involved in your
healthcare and with other agencies with your consent, or if authorised
by law.
- You do not have to share your health information, however, withholding it may affect the quality of care you receive.
Talk to your Health Practitioner if you have any concerns.
- You have the right to know where your information is kept, who has
access rights, and if the system has audit log capability, who has viewed
or updated your information.
- Your information will be kept securely to prevent unauthorised access.
Information quality
We are required to keep your information accurate, up-to-date and relevant for your
treatment and care.
Right to access and correct
You have the right to access and correct your health information.
• You have the right to see and request a copy of your health information. You do
not have to explain why you’re requesting that information, but may be required
to provide proof of your identity. If you request a second copy of that information
within 12 months, you may have to pay an administration fee.
• You can ask for health information about you to be corrected. Practice staff should
provide you with reasonable assistance. If your healthcare provider chooses not to
change that information, you can have this noted on your file. Many practices now
offer a patient portal, which allows you to view some of your practice health records
online. Ask your practice if they are offering a portal so you can register.
Use of your health information
Below are some examples of how your health information is used.
• If your practice is contracted to a Primary Health Organisation (PHO), the PHO may
use your information for clinical and administrative purposes including obtaining
subsidised funding for you.
I intend to use this practice as my regular and on-going provider of general practice / GP / health care services.
I understand that by enrolling with this practice I will be enrolled with the Primary Health Organisation (PHO) this practice belongs to, and my name, address and other identification details will be included on the Practice, PHO and National Enrolment Service Registers.
I understand that if I visit another provider where I am not enrolled I may be charged a higher fee.
I have been given information about the benefits and implications of enrolment with the PHO, and their contact details.
I have read and I agree with the Use of Health Information Statement. The information I have provided on the Enrolment Form will be used to determine eligibility to receive publicly-funded services. Information may be compared with other government agencies, but only when permitted under the Privacy Act.
I understand that the Practice participates in a national survey about people’s health care experience and how their overall care is managed. Taking part is voluntary and all responses will be anonymous. I can decline the survey or opt out the survey by informing the Practice. The survey provides important information that is used to improve health services.
I agree to inform the practice of any changes in my contact details and entitlement and/or eligibility to be enrolled.
I understand that I will be liable for any costs incurred in the collection of an overdue account, including any additional administration fees added to my account, plus the debt collector’s fee’s and commission fees.